Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Dublin (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through the shopping journey.

The role emphasizes developing customer interaction skills and using digital tools, with incentives tied to performance and access to comprehensive benefits including stock growth programs.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales skills

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through the shopping journey.

The role emphasizes developing customer interaction skills and using digital tools, with incentives tied to performance and access to comprehensive benefits including stock growth programs.