Mobile Experience Specialist

T-Mobile; Village of Valley Stream (NY); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Résumé du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide them through their shopping journey. You will develop product knowledge and use digital tools to tailor plans that fit individual needs, delivering a memorable customer experience.

Applicants should have a high school diploma and preferably some retail sales experience. Training is provided, with opportunities for growth and participation in company benefits and incentive

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED (Required)

Description du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide them through their shopping journey. You will develop product knowledge and use digital tools to tailor plans that fit individual needs, delivering a memorable customer experience.

Applicants should have a high school diploma and preferably some retail sales experience. Training is provided, with opportunities for growth and participation in company benefits and incentive