Mobile Solutions Specialist: Customer-Focused Tech & Growth

T-Mobile; Covington (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will develop proficiency in customer service and sales, demonstrate network coverage using digital tools, complete training, and help deliver a seamless customer experience while contributing to team initiatives.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will develop proficiency in customer service and sales, demonstrate network coverage using digital tools, complete training, and help deliver a seamless customer experience while contributing to team initiatives.