Mobile Experience Specialist — Growth, Stock Grants & Training Pay

T-Mobile; Lansdowne (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations, engage customers and guide them through technology and service choices in a fast-paced store environment.

You’ll build product knowledge, demonstrate solutions, and assist customers along their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

Education

High School Diploma

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations, engage customers and guide them through technology and service choices in a fast-paced store environment.

You’ll build product knowledge, demonstrate solutions, and assist customers along their shopping journey. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and teamwork.