Mobile Experience Specialist

T-Mobile; LaGrange (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grant

Paid Time Off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and support customers throughout their shopping journey.

This role emphasizes customer service, sales, and the use of digital tools, with on-the-job training leading to advancement. Competitive hourly pay, training pay, and an annual stock grant are part of our Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Customer Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and support customers throughout their shopping journey.

This role emphasizes customer service, sales, and the use of digital tools, with on-the-job training leading to advancement. Competitive hourly pay, training pay, and an annual stock grant are part of our Total Rewards.