Mobile Experience Specialist

T-MOBILE USA, Inc.; Latrobe (Westmoreland County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays (up to 12)

Medical, dental and vision insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a mobile associates position in retail operations. The role focuses on engaging customers, demonstrating technology and service solutions, and guiding shoppers through their journey with product knowledge and digital tools.

Your success depends on customer interaction skills, adaptability, and ability to use digital resources to support service plans and features. Training is provided to build knowledge of wireless technology and retail processes.

Qualifications

• High School Diploma or GED required
• 6 months of customer service and/or sales experience in a retail environment preferred

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a mobile associates position in retail operations. The role focuses on engaging customers, demonstrating technology and service solutions, and guiding shoppers through their journey with product knowledge and digital tools.

Your success depends on customer interaction skills, adaptability, and ability to use digital resources to support service plans and features. Training is provided to build knowledge of wireless technology and retail processes.