Mobile Experience Specialist

T-Mobile; Mississippi; On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health benefits

Employee stock purchase plan

Job summary

T-Mobile is seeking a Customer Service driven Retail Associate to engage customers, demonstrate technology and service options, and guide shoppers through their buying journey. You will build product knowledge, use digital tools, and deliver tailored solutions in a fast-paced store environment.

Position emphasizes teamwork, effective communication, and strong customer advocacy. Training is provided, with competitive pay and benefits including stock grants and 401(k).

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Teamwork

Communication

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service driven Retail Associate to engage customers, demonstrate technology and service options, and guide shoppers through their buying journey. You will build product knowledge, use digital tools, and deliver tailored solutions in a fast-paced store environment.

Position emphasizes teamwork, effective communication, and strong customer advocacy. Training is provided, with competitive pay and benefits including stock grants and 401(k).