Mobile Solutions Specialist

T-Mobile; Cherry Hill Township (NJ); On-site; USD 26,174,000 - 31,685,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Back-up Care

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes product knowledge, digital tool usage, and service plan recommendations, with a focus on building strong customer relationships and loyalty. Training is provided, and the team participates in company-wide benefits programs.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes product knowledge, digital tool usage, and service plan recommendations, with a focus on building strong customer relationships and loyalty. Training is provided, and the team participates in company-wide benefits programs.