Mobile Tech & Customer Experience Expert

T-MOBILE USA, Inc.; Oklahoma; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual stock grant

Discounts

Job summary

T-Mobile USA, Inc. is hiring for a retail associate who will engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and develop skills in customer interaction and service plan recommendations.

The role emphasizes customer satisfaction, proficiency with product knowledge, and effective use of digital resources to foster loyalty. Training is provided, with opportunities for growth within the team.

Qualifications

• High School Diploma/GED required; 6 months retail sales or customer service preferred.
• Strong communication and problem-solving skills; ability to engage customers.
• Comfort with using digital tools and learning new systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service/sales (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a retail associate who will engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and develop skills in customer interaction and service plan recommendations.

The role emphasizes customer satisfaction, proficiency with product knowledge, and effective use of digital resources to foster loyalty. Training is provided, with opportunities for growth within the team.