Mobile Tech & Customer Solutions Specialist

T-Mobile; Hamilton (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Paid holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

This role emphasizes customer interaction, digital tool usage, and service plan recommendations. Success is measured by satisfaction, product knowledge, and effective use of digital resources.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Engaging people

Change agility

Customer problem solving

Knowledge of products

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

This role emphasizes customer interaction, digital tool usage, and service plan recommendations. Success is measured by satisfaction, product knowledge, and effective use of digital resources.