Mobile Tech & Customer Experience Specialist

T-Mobile; Southfield (MI); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge and demonstrate solutions to assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tools usage, and service-plan recommendations, with on-the-job training and a clear path to a Mobile Expert role.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge and demonstrate solutions to assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tools usage, and service-plan recommendations, with on-the-job training and a clear path to a Mobile Expert role.