Mobile Tech & Customer Solutions Specialist

T-Mobile; Chesterfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid Time Off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Mobile service discounts

Home internet discounts

Commuter & transit programs

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding service plan decisions. You will use digital tools to demonstrate features and work toward satisfying customer needs, while growing both product and sales skills.

The role emphasizes customer interaction, teamwork, and adaptability, with comprehensive benefits and a clear path to professional growth within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales in a Retail environment preferred.
• Must be at least 18 years old and legally eligible to work in the United States.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding service plan decisions. You will use digital tools to demonstrate features and work toward satisfying customer needs, while growing both product and sales skills.

The role emphasizes customer interaction, teamwork, and adaptability, with comprehensive benefits and a clear path to professional growth within the company.