Mission Operations Lead - Public Safety Tech

Axon Enterprise; Virginia; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, dental, and vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in offices

Job summary

Axon is seeking a Mission Operator II to act as a trusted technical advisor to public safety agencies across the customer lifecycle. You will anticipate issues, lead deployments, and drive operational improvements leveraging software, hardware, cloud tech and AI integrations.

The role emphasizes technical leadership, data-driven decision making, and close collaboration with product, engineering, and services teams. Travel and CJIS clearance are required.

Qualifications

• Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or similar roles.
• Experience with enterprise software, SaaS, cloud technologies, or integrated tech environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Willingness to travel and meet CJIS requirements.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Lead deployments across multiple Axon products and drive customer adoption.
• Analyze customer health, adoption metrics, and operate using Power BI, SQL, dashboards and reports.
• Deliver advanced technical training and develop customer best practices.

Skills

Technical leadership

Customer success

Troubleshooting

Networking

Cloud infrastructure

Executive communication

CJIS compliance

Job description

Axon is seeking a Mission Operator II to act as a trusted technical advisor to public safety agencies across the customer lifecycle. You will anticipate issues, lead deployments, and drive operational improvements leveraging software, hardware, cloud tech and AI integrations.

The role emphasizes technical leadership, data-driven decision making, and close collaboration with product, engineering, and services teams. Travel and CJIS clearance are required.