Senior Mission Operations Engineer

Axon Enterprise; Springfield (VA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Paid time off

Parental leave

Medical/dental/vision plans

Wellness programs

Learning & development

Snacks in offices

Job summary

Axon Enterprise seeks a Mission Operator II to serve as the trusted technical advisor for public safety agencies, guiding the Axon technology ecosystem across the customer lifecycle. You anticipate issues, lead technical escalations, and drive operational improvements with strong software, hardware, and cloud expertise.

You’ll manage deployments, drive adoption, and deliver data-driven insights while collaborating with Product, Engineering, and Support teams.

Qualifications

• 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.

Skills

Technical account mgmt

Enterprise software

Cloud technologies

Troubleshooting

Root-cause analysis

Networking knowledge

Executive communication

Travel flexibility

CJIS clearance

Job description

Axon Enterprise seeks a Mission Operator II to serve as the trusted technical advisor for public safety agencies, guiding the Axon technology ecosystem across the customer lifecycle. You anticipate issues, lead technical escalations, and drive operational improvements with strong software, hardware, and cloud expertise.

You’ll manage deployments, drive adoption, and deliver data-driven insights while collaborating with Product, Engineering, and Support teams.