Public Safety Tech: Senior Mission Operations Lead

Axon Enterprise; Virginia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with 4%+

Paid time off

Parental leave

Medical, dental, and vision plans

Wellness programs

Learning and development

Snacks in offices

Job summary

Axon Enterprise is seeking a Mission Operator II to act as the trusted technical advisor for public safety agencies, guiding the lifecycle from onboarding to optimization. You will combine software, hardware, cloud, and AI expertise to help customers modernize operations and maximize value from Axon's ecosystem.

You’ll lead deployments, drive customer adoption, and deliver data-driven recommendations using Power BI and SQL.

Qualifications

• 5–7 years in technical account management or related customer-facing tech roles.
• Experience with enterprise software, SaaS, cloud tech, or integrated environments.
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of networking and modern IT environments.
• Ability to independently manage complex customer relationships.
• Executive-level communication and consulting skills.
• Ability to travel as required and meet background requirements.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Lead technical escalations with Product, Engineering, Support, and Services.
• Guide deployment planning and technology modernization for customers.
• Drive deployments across multiple Axon products and optimize operations.
• Analyze customer health and provide data-driven recommendations using BI tools.

Skills

Technical account management

Customer success

Enterprise software

SaaS platforms

Cloud technologies

Networking

Executive communication

Problem solving

Travel flexibility

CJIS compliance knowledge

Tools

Power BI

SQL

Job description

Axon Enterprise is seeking a Mission Operator II to act as the trusted technical advisor for public safety agencies, guiding the lifecycle from onboarding to optimization. You will combine software, hardware, cloud, and AI expertise to help customers modernize operations and maximize value from Axon's ecosystem.

You’ll lead deployments, drive customer adoption, and deliver data-driven recommendations using Power BI and SQL.