Mission Engineering Lead - Public Safety Ops

Axon Enterprise; Baltimore (MD); On-site; USD 130,000 - 170,000; Full time

Job summary

Axon Enterprise seeks a Mission Operator II to act as a trusted technical advisor for public safety agencies, guiding the lifecycle from deployment to optimization. You will combine software and hardware expertise with cloud, AI, and public safety operations to build customer trust and measurable outcomes.

Based on on-site work with travel, you will lead deployments, analytics, and enablement efforts while mentoring teammates and driving digital transformation across Axon’s product ecosystem.

Qualifications

• Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Serve as the technical authority during deployments and operational challenges.
• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve customer efficiency.
• Support AI adoption and digital transformation initiatives.
• Analyze customer health, adoption metrics, and operational performance.
• Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
• Provide data-driven recommendations that improve customer outcomes.
• Deliver advanced technical training.
• Develop customer best practices and operational documentation.
• Increase customer confidence in managing Axon technology.
• May be assigned to mentor others.
• Lead onsite deployments, executive engagements, and critical customer situations.
• Coordinate internal and customer stakeholders to ensure successful outcomes.

Skills

Executive communication

Root-cause analysis

Technical account mgmt

Networking & cloud

Relationship management

Travel willingness

CJIS eligibility

Tools

Power BI

SQL

Job description

Axon Enterprise seeks a Mission Operator II to act as a trusted technical advisor for public safety agencies, guiding the lifecycle from deployment to optimization. You will combine software and hardware expertise with cloud, AI, and public safety operations to build customer trust and measurable outcomes.

Based on on-site work with travel, you will lead deployments, analytics, and enablement efforts while mentoring teammates and driving digital transformation across Axon’s product ecosystem.