Mission Operator II — Public Safety Tech Leader

Axon; Maryland City (MD); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Parental leave for all

Medical, dental, and vision plans

Fitness programs

Mental wellness support

Learning and development programs

Snacks in offices

Job summary

Axon is seeking a Mission Operator II in the United States to act as the trusted technical advisor for public safety agencies, guiding them through the full customer lifecycle with hands-on leadership across software, hardware, and cloud solutions.

You will own deployments, drive adoption, analyze health metrics with Power BI and SQL, and mentor peers while delivering best practices and operational excellence in high-stakes environments. Travel and CJIS compliance are part of the role.

Qualifications

• Typically 5-7 years in technical account management or related roles.
• Experience supporting enterprise software, SaaS, cloud, or integrated tech environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, and enterprise integrations.
• Ability to travel and obtain CJIS compliance.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Lead deployments across Axon products and coordinate stakeholders.
• Analyze customer health, adoption metrics, and operational performance with dashboards.
• Provide data-driven recommendations to improve customer outcomes.
• Deliver advanced technical training and enablement.

Skills

Executive communication

Troubleshooting

Cloud infrastructure

Networking

Data analytics

Customer relationships

Tools

Power BI

SQL

Dashboards

Job description

Axon is seeking a Mission Operator II in the United States to act as the trusted technical advisor for public safety agencies, guiding them through the full customer lifecycle with hands-on leadership across software, hardware, and cloud solutions.

You will own deployments, drive adoption, analyze health metrics with Power BI and SQL, and mentor peers while delivering best practices and operational excellence in high-stakes environments. Travel and CJIS compliance are part of the role.