Mission Operator II: Public Safety Tech Leader

Axon; Baltimore (MD); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with 401

Discretionary paid time off

Paid parental leave for all

Medical, dental, and vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in our offices

Job summary

Axon is seeking a Mission Operator II on-site with travel to lead as a trusted technical advisor for public safety agencies and to optimize Axon’s technology across the customer lifecycle.

You will combine software, hardware, networking, cloud technologies, AI, and public safety operations to guide deployments, drive adoption, and improve operational outcomes through data-driven insights and collaboration with customers.

Qualifications

• 5–7 years in technical account management, customer success, implementation, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.

Skills

5-7 years experience

Enterprise software / SaaS

Troubleshooting / root-cause analysis

Networking / cloud infrastructure

Executive communication

CJIS compliance readiness

Travel flexibility

Job description

Axon is seeking a Mission Operator II on-site with travel to lead as a trusted technical advisor for public safety agencies and to optimize Axon’s technology across the customer lifecycle.

You will combine software, hardware, networking, cloud technologies, AI, and public safety operations to guide deployments, drive adoption, and improve operational outcomes through data-driven insights and collaboration with customers.