Public Safety Tech Lead & Operations Architect

Axon; Virginia; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) match

PTO

Paid parental leave

Health, dental, and vision plans

Fitness programs

Wellness support

Learning & development

Job summary

Axon is seeking a Mission Operator II to serve as a trusted technical advisor for public safety agencies, guiding deployments, analytics, and digital transformation across the customer lifecycle. You will combine software, hardware, and cloud expertise to deliver measurable operational improvements and strong customer outcomes.

Location: On site with travel. Reports to the Manager or Senior Manager of Mission Engineering.

Qualifications

• 5-7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Serve as the technical authority during deployments and operational challenges.
• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve customer efficiency.
• Support AI adoption and digital transformation initiatives.
• Analyze customer health, adoption metrics, and operational performance.
• Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
• Provide data-driven recommendations that improve customer outcomes.
• Deliver advanced technical training.
• Develop customer best practices and operational documentation.
• Increase customer confidence in managing Axon technology.
• May be assigned to mentor others.
• Lead onsite deployments, executive engagements, and critical customer situations.

Skills

Technical account management

Customer success

Solution engineering

SaaS/cloud technologies

Executive communication

Travel willingness

Tools

Power BI

SQL

Dashboards

Job description

Axon is seeking a Mission Operator II to serve as a trusted technical advisor for public safety agencies, guiding deployments, analytics, and digital transformation across the customer lifecycle. You will combine software, hardware, and cloud expertise to deliver measurable operational improvements and strong customer outcomes.

Location: On site with travel. Reports to the Manager or Senior Manager of Mission Engineering.