Senior Mission Operator – Public Safety Tech Leader

Axon; Lewisburg (WV); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary PTO

Parental leave

Medical, dental, and vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in offices

Job summary

Axon in the United States seeks a Mission Operator II to act as the trusted technical advisor for public safety agencies, guiding customers through the entire lifecycle and driving lasting operational improvements.

You will combine software, hardware, networking, cloud, and AI expertise to deploy systems, analyze data with Power BI/SQL, and lead initiatives that boost customer outcomes while traveling on-site as required.

Qualifications

• 5–7 years in technical account management or similar customer-facing tech roles.
• Experience supporting enterprise software, SaaS, cloud technologies, or integrated tech environments.
• Strong troubleshooting, analytical thinking and root-cause analysis.
• Working knowledge of networking, cloud infra, enterprise integrations, and modern IT environments.
• Proven ability to manage complex customer relationships independently.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain CJIS compliance and pass background checks.

Responsibilities

• Serve as primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and exec stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve efficiency.
• Support AI adoption and digital transformation initiatives.

Skills

Technical account mgmt

SaaS/cloud experience

Troubleshooting

Networking knowledge

Executive communication

Travel-ready

CJIS eligibility

Job description

Axon in the United States seeks a Mission Operator II to act as the trusted technical advisor for public safety agencies, guiding customers through the entire lifecycle and driving lasting operational improvements.

You will combine software, hardware, networking, cloud, and AI expertise to deploy systems, analyze data with Power BI/SQL, and lead initiatives that boost customer outcomes while traveling on-site as required.