Mission Operator II: Technical Leader for Public Safety Ops
EUPTD
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Benefits offered by this job
Job summary
Axon seeks an experienced Mission Operator II to act as the technical advisor for public safety agencies, guiding deployments and modernization across Axon’s ecosystem. You’ll lead strategic partnerships, drive adoption, and optimize operational outcomes with data-driven insights.
Responsibilities include orchestrating deployments, leading technical escalations, mentoring teammates, and delivering advanced training. Travel to on-site engagements is expected as needed.
Qualifications
- 5–7 years in technical account management, customer success, or similar roles.
- Experience with enterprise software, SaaS, cloud tech, or integrated environments.
- Strong troubleshooting, analytical thinking and root-cause analysis.
- Knowledge of networking, cloud infrastructure, and enterprise integrations.
- Ability to travel and engage with executive stakeholders.
Responsibilities
- Serve as primary technical advisor for assigned public-safety agencies.
- Lead deployments across Axon products and drive adoption.
- Guide architecture discussions and modernization initiatives.
- Analyze customer health, adoption metrics, and risks with data.
- Deliver advanced technical training and develop best practices.
- Lead onsite deployments and coordinate wide stakeholder engagement.
Skills
Tools
Job description
Axon seeks an experienced Mission Operator II to act as the technical advisor for public safety agencies, guiding deployments and modernization across Axon’s ecosystem. You’ll lead strategic partnerships, drive adoption, and optimize operational outcomes with data-driven insights.
Responsibilities include orchestrating deployments, leading technical escalations, mentoring teammates, and delivering advanced training. Travel to on-site engagements is expected as needed.
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