Merchant Strategy & Operations Lead

DoorDash, Inc.; New York (NY); Sur place; USD 105 000 - 155 000; Plein temps

Avantages offerts par ce poste

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Résumé du poste

DoorDash is seeking a Merchant Strategy & Operations Associate Manager to lead and optimize the merchant support experience on the platform. You will own both strategy and execution to create a scalable, tech-forward process that boosts merchant satisfaction and retention.

You will influence cross-functional teams, analyze data, and implement initiatives to help merchants grow their businesses while navigating a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Experience analyzing data and deriving insights.
• Proficiency in SQL is a plus.

Responsabilités

• Lead the support experience for merchants, transforming it into a tech-first, scalable, and seamless process.
• Own strategy and execution of merchant support initiatives to drive satisfaction, retention, and loyalty.
• Collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams.

Connaissances

Analytical thinking

SQL

Formation

Bachelor's degree

Description du poste

DoorDash is seeking a Merchant Strategy & Operations Associate Manager to lead and optimize the merchant support experience on the platform. You will own both strategy and execution to create a scalable, tech-forward process that boosts merchant satisfaction and retention.

You will influence cross-functional teams, analyze data, and implement initiatives to help merchants grow their businesses while navigating a fast-paced environment.