Merchant Strategy & Ops Lead

DoorDash USA; United States; Remote; USD 105,400 - 155,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer matching

Parental leave

Job summary

DoorDash seeks an Associate Manager for Merchant Strategy & Operations to lead the merchant support experience, shaping both strategy and execution for live merchants on the platform. You will drive a tech-first, scalable experience that boosts merchant satisfaction and retention while collaborating with product, operations, marketing, and analytics teams.

The role emphasizes data-driven decision making, cross-functional influence, and a proactive, analytical approach to improve merchant

Qualifications

• Bachelor's degree required.
• 4–6 years of experience in consulting, strategy, operations, technology, or related.
• Strong written and verbal communication skills.

Responsibilities

• Lead the support experience for merchants, owning both strategy and execution.
• Transform support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention and loyalty.
• Work cross-functionally with product, operations, marketing, sales, finance and analytics teams to land key initiatives.

Skills

Strategic thinking

Cross-functional leadership

Data-driven decision making

SQL

Analytical mindset

Communication

AI in business

Problem solving

Education

Bachelor's degree

Tools

SQL

Job description

DoorDash seeks an Associate Manager for Merchant Strategy & Operations to lead the merchant support experience, shaping both strategy and execution for live merchants on the platform. You will drive a tech-first, scalable experience that boosts merchant satisfaction and retention while collaborating with product, operations, marketing, and analytics teams.

The role emphasizes data-driven decision making, cross-functional influence, and a proactive, analytical approach to improve merchant