Merchant Strategy & Operations Lead

DoorDash, Inc.; Seattle (WA); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Medical, dental & vision benefits

Paid time off & holidays

Job summary

DoorDash, Inc. is seeking a Merchant Strategy & Operations Associate Manager to lead and optimize the merchant support experience on the platform. You will craft strategy and oversee execution to deliver a scalable, tech-enabled experience that boosts merchant satisfaction, retention, and loyalty.

You will collaborate with product, operations, marketing, sales, finance, and analytics teams to land impactful initiatives and leverage AI tools to improve productivity and decision-making.

Qualifications

• Bachelor's degree required.
• 4–6 years in consulting, strategy, operations, technology, or related.
• Experience with analytical projects and SQL is a plus.

Responsibilities

• Own strategy and execution of merchant support experience on DoorDash.
• Collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics.
• Transform support into a scalable, tech-first experience that drives merchant satisfaction and retention.

Skills

Strategic thinking

Data-driven decisions

SQL

Cross-functional collaboration

Communication skills

AI tooling

Education

Bachelor's degree

Tools

SQL

AI tools

Job description

DoorDash, Inc. is seeking a Merchant Strategy & Operations Associate Manager to lead and optimize the merchant support experience on the platform. You will craft strategy and oversee execution to deliver a scalable, tech-enabled experience that boosts merchant satisfaction, retention, and loyalty.

You will collaborate with product, operations, marketing, sales, finance, and analytics teams to land impactful initiatives and leverage AI tools to improve productivity and decision-making.