Merchant Strategy & Operations Lead

DoorDash USA; San Francisco (CA); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks parental leave

Wellness benefits

Commuter benefits match

Medical, dental & vision insurance

Paid time off & sick leave

Job summary

DoorDash is seeking an Associate Manager for Merchant Strategy & Operations in multiple U.S. locations to lead the merchant support experience and drive program success.

You will shape the strategy and execution for merchants live on the platform, building a scalable, tech-enabled experience to boost satisfaction and retention. You will partner with product, operations, marketing, sales, finance, and analytics teams to implement initiatives, use data-driven insights, and apply AI tools to

Qualifications

• Bachelor’s degree required.
• 4–6 years of experience in consulting, strategy, operations, technology, or related fields.
• Strong written and verbal communication skills.
• Experience on analytical projects; SQL is a plus.

Responsibilities

• Lead the strategy and execution of merchant support experiences.
• Transform support into a scalable, tech-first experience.
• Collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams.

Skills

SQL

Written communication

Verbal communication

Cross-functional

Education

Bachelor's degree

Job description

DoorDash is seeking an Associate Manager for Merchant Strategy & Operations in multiple U.S. locations to lead the merchant support experience and drive program success.

You will shape the strategy and execution for merchants live on the platform, building a scalable, tech-enabled experience to boost satisfaction and retention. You will partner with product, operations, marketing, sales, finance, and analytics teams to implement initiatives, use data-driven insights, and apply AI tools to