Merchant Strategy & Operations Lead

DoorDash, Inc.; Austin (TX); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Paid time off & sick leave

Medical, dental, and vision benefits

Disability insurance

Job summary

DoorDash, Inc. in Austin, TX is seeking a Merchant Strategy & Operations Associate Manager to lead the merchant support experience. You will own both strategy and execution to deliver a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention and loyalty.

You will strategize for post-live success, analyze data, implement initiatives, and collaborate across product, ops, marketing, sales, finance and analytics to land key programs in a fast-paced environment.

Qualifications

• Bachelor’s degree completed.
• 4–6 years in consulting, strategy, operations, technology or related field.
• Strong written and verbal communication skills.
• Experience leading cross-functional projects.

Responsibilities

• Lead the merchant support experience, owning strategy and execution.
• Transform support into a tech-first, scalable experience.
• Drive merchant satisfaction, retention and loyalty.

Skills

Strategic thinking

Data analysis

Cross-functional collaboration

SQL (proficiency)

Education

Bachelor's degree

Tools

SQL

Job description

DoorDash, Inc. in Austin, TX is seeking a Merchant Strategy & Operations Associate Manager to lead the merchant support experience. You will own both strategy and execution to deliver a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention and loyalty.

You will strategize for post-live success, analyze data, implement initiatives, and collaborate across product, ops, marketing, sales, finance and analytics to land key programs in a fast-paced environment.