Merchandise Operations Leader for Park Retail

Carowinds; Marvin (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

3 weeks paid vacation (6 sick days, 8

Medical coverage options

401K match

Free entry to all parks and waterparks

Complimentary tickets for friends and/

Discounts on food and park merchandise

Employee events and gatherings

Job summary

Carowinds is seeking a proactive Retail Operations Manager to oversee the operation of our retail departments, maximize sales, monitor inventory and adapt to guest buying behavior. The role supervises seasonal managers and associates, ensuring best-in-class guest service, visual presentation, and constant improvement across all park retail locations.

Strong leadership, initiative, and time management are essential.

Qualifications

• 3-5 years related experience in large scale retail operations management.
• Amusement park, or similar operational experience, preferred.
• Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law.
• Ability to pass a background check, which may include, but is not limited to, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Excels in a fast paced changing environment.
• Understanding of federal, state and local labor laws.
• Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems.
• Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Must be able to work a flexible schedule including most weekends and often holidays.

Responsibilities

• Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety.
• Positively develops all Park associates and promotes division goals on a daily basis.
• Must be self-motivated, driven and have excellent initiative.

Skills

Leadership

Project planning

Customer service

Communication

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Carowinds is seeking a proactive Retail Operations Manager to oversee the operation of our retail departments, maximize sales, monitor inventory and adapt to guest buying behavior. The role supervises seasonal managers and associates, ensuring best-in-class guest service, visual presentation, and constant improvement across all park retail locations.

Strong leadership, initiative, and time management are essential.