Memorial Services Administration Specialist

Foresthillspalmcityflorida; Reidsville, Northern (NC, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Tuition reimbursement

Anniversary award

Career advancement

Employee assistance fund

Legend Award

Funeral & cemetery benefits

Referral bonus

401k with company match

Job summary

Everstory Partners is seeking an Administrator to support our customer-focused environment across locations. You will answer phones, schedule appointments, aid onboarding, and assist location leadership.

Responsibilities include contract processing, banking duties, cemetery order handling, CRM data entry, file maintenance, and HR coordination. The role requires strong multitasking, excellent customer service, and confidentiality.

Qualifications

• High school equivalency required.
• At least 1 year of administration or customer service experience.
• Must be able to work some holidays, evenings and weekends.
• Valid state driver’s license and access to a personal vehicle for some locations.

Responsibilities

• Answer phones and manage front-d desk tasks to create a customer‑focused environment.
• Process contracts and perform quality control checks.
• Handle banking duties including cash receipts and deposits; manage IOAs.
• Support sales, cemetery operations, and memorial orders as needed.
• Maintain CRM data entry and file records; ensure confidentiality of information.
• Coordinate onboarding, accounts payable/receivable and general admin duties.

Skills

Phone skills

Filing

Data entry

Mathematics

Customer service

Organizational skills

Multitasking

Deadlines

Driver's license

Education

High School diploma or equivalent

Tools

Word

Excel

Google Workspace

Job description

Everstory Partners is seeking an Administrator to support our customer-focused environment across locations. You will answer phones, schedule appointments, aid onboarding, and assist location leadership.

Responsibilities include contract processing, banking duties, cemetery order handling, CRM data entry, file maintenance, and HR coordination. The role requires strong multitasking, excellent customer service, and confidentiality.