Client Care & Cemetery Sales Administrator

Everstory-Partners; Danville (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Tuition Reimbursement

Career Advancement

401k Match

Employee Referral Bonus

Funeral Benefits

Job summary

Everstory Partners seeks an organized administrator to support our funeral and cemetery services across locations. You will answer phones, schedule appointments, onboard team members, and assist location leadership while handling contracts, bookkeeping, and customer records.

The role blends office administration, HR coordination, and light accounting in a collaborative, service-oriented environment. Paid full-time with benefits; requires high school equivalency, 1 year admin or customer service

Qualifications

• High school equivalency required.
• Minimum of one year in administration or customer service.
• Excellent customer service and interpersonal skills.
• Proficient with Word and Excel; basic computer skills and data entry.
• Ability to type 40 words per minute with accuracy.
• Multi-line phone handling and filing skills.
• Ability to work independently or in a team; meet deadlines.
• Valid driver’s license and access to a personal vehicle for some locations.

Responsibilities

• Answer phones and schedule appointments; support locations leadership.
• Process contracts and verify validity before entry.
• Handle banking duties and cash receipts; may visit bank.
• Manage IOA interments and cemetery operations daily.
• Sell at need and pre-need products; assist customers.
• Enter and track sales using Everstory CRM.
• Maintain customer files and document archival.
• Coordinate onboarding for HR.
• Process accounts payable/receivable; assist with invoices.
• Prepare deeds/certificates and memorial orders.
• Attend daily White Board Meetings; support admin, maintenance, sales.
• Produce reports including trust/state/month-end.

Skills

Phone skills

Filing

Typing 40 wpm

Data entry

Customer service

Organizational skills

Multitasking

Time management

Teamwork

Confidentiality

Education

High School equivalency

Tools

Word

Excel

Google equivalents

Job description

Everstory Partners seeks an organized administrator to support our funeral and cemetery services across locations. You will answer phones, schedule appointments, onboard team members, and assist location leadership while handling contracts, bookkeeping, and customer records.

The role blends office administration, HR coordination, and light accounting in a collaborative, service-oriented environment. Paid full-time with benefits; requires high school equivalency, 1 year admin or customer service