Cemetery Sales & Administrative Specialist

Everstory Partners; Ridgway (Elk County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

Job summary

Everstory Partners in Ridgway, PA, is hiring an Administrator to support customers and teams across the business. You will handle phones, scheduling, onboarding, and multiple back-office tasks in a cemetery services environment.

Responsibilities include contract processing, banking duties, interment orders, sales tracking, and records management while supporting location leadership and daily operations.

Qualifications

• Proven ability to handle multi-line phone calls and data entry with accuracy.
• Typing speed of 40 words per minute with minimal errors.
• Basic math and computer skills including Word and Excel.
• Ability to keep information confidential per company policy.
• Excellent customer service and interpersonal skills.
• Proficient organizational skills and attention to detail.
• Ability to multitask independently or in a team.

Responsibilities

• Answer phones and schedule appointments to create a customer-focused environment.
• Assist with onboarding of team members and support location leadership.
• Contract processing and quality control to verify validity before entry.
• Banking duties including cash receipt entry, deposits, and card transactions.
• Process IOAs (Interment Orders and Authorizations) per policy.
• Sell at need and pre-need services by explaining Everstory products to customers.
• Enter and track sales using Everstory CRM.
• Maintain customer files and documents and scan as required.
• Coordinate onboarding with HR as needed.
• Payable and receivable duties: process bills and collect past balances.
• Provide deeds, certificates, and trust documents to Sales Management.
• Process work orders and memorial orders; participate in daily meetings.
• Generate reports including trust/state/month-end as needed.

Skills

Multi-Line phone skills

Typing 40 wpm

Data entry

Confidentiality

Customer service

Organization

Multitasking

Problem solving

Tools

Word processing (Word)

Spreadsheets (Excel)

Job description

Everstory Partners in Ridgway, PA, is hiring an Administrator to support customers and teams across the business. You will handle phones, scheduling, onboarding, and multiple back-office tasks in a cemetery services environment.

Responsibilities include contract processing, banking duties, interment orders, sales tracking, and records management while supporting location leadership and daily operations.