Member Services Specialist – Front Desk & Guest Experience

Glow Brands; Louisville (KY); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Services

Exclusive Discounts at Outside Retailers

Free Work Shirt options yearly.

Job summary

A popular fitness company in Louisville, Kentucky, is looking for a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and assisting with member inquiries. Candidates should possess a high school diploma, customer service background, and a passion for fitness. This position offers the chance to work in a dynamic environment, with benefits such as a flexible schedule and free gym access.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and checking members into the system.
• Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Ability to empathize and problem solve

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

A popular fitness company in Louisville, Kentucky, is looking for a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and assisting with member inquiries. Candidates should possess a high school diploma, customer service background, and a passion for fitness. This position offers the chance to work in a dynamic environment, with benefits such as a flexible schedule and free gym access.