Front Desk Member Experience Specialist

Planet Fitness - Midwest Management Group; Cincinnati (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness club in Cincinnati is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include providing exceptional service, managing front desk activities, and responding to inquiries. The ideal candidate has a strong customer service background, a passion for fitness, and must be 18 or older. Join a dynamic team dedicated to member satisfaction.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities including check-ins and member tours.
• Respond to member questions and concerns timely and professionally.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving abilities

Education

High School diploma/GED equivalent

Job description

A leading fitness club in Cincinnati is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include providing exceptional service, managing front desk activities, and responding to inquiries. The ideal candidate has a strong customer service background, a passion for fitness, and must be 18 or older. Join a dynamic team dedicated to member satisfaction.