Member Experience Specialist

Planet Fitness

La Grange (KY)

On-site

USD 17,000 - 22,000

Full time

3 days ago

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Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay

Advancement opportunities

Employee discounts

Exclusive discounts at retailers

Free work shirts

Job summary

Planet Fitness in Kentucky is seeking a Member Services Representative to deliver exceptional customer service to members, prospects, and guests. You will greet customers, manage front desk tasks, sign up new members, and conduct tours while maintaining a clean club environment.

Strong communication and a friendly demeanor are essential. Qualifications include a high school diploma or GED, basic computer skills, a positive attitude, and reliability.

Qualifications

Customer service background preferred.
Basic computer proficiency required.
Upbeat and positive attitude.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle front desk activities including answering phones, assisting callers with questions.
Check members into the system and process new member sign-ups.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to questions and concerns in a timely, professional manner and escalate when needed.
Maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication skills

Diplomacy

Empathy

Punctuality

Team player

Computer skills

Education

High School diploma/GED

Tools

POS system

Job description

Strong communication and a friendly demeanor are essential. Qualifications include a high school diploma or GED, basic computer skills, a positive attitude, and reliability.

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