Member Experience Specialist — Front Desk & Retail

Talentify; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Louisville, KY is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering exceptional service and ensuring a welcoming club experience.

The role covers front desk operations, retail sales, event support, and clubhouse activities through the management system; you will greet, check-in, process payments, schedule services, and promote engagement while upholding professional standards.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Customer service or front desk experience preferred.
• Current CPR certification or ability to obtain within timeframe.
• Ability to multitask in a fast-paced environment.
• Legally eligible to work in the United States.

Responsibilities

• Greet all members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and announcements.
• Process payments for club amenities and services.
• Schedule member services (tanning, hydro-massage, etc.).
• Maintain knowledge of programs, hours, and schedules.
• Support front desk operations and member inquiries.

Skills

Customer service

Hospitality

Communication

Multitasking

Teamwork

Professional appearance

Education

High school diploma or equivalent

Tools

Club management software

POS system

Job description

Fitness Ventures LLC in Louisville, KY is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering exceptional service and ensuring a welcoming club experience.

The role covers front desk operations, retail sales, event support, and clubhouse activities through the management system; you will greet, check-in, process payments, schedule services, and promote engagement while upholding professional standards.