Gym Member Services Specialist - Front Desk

Glow Brands; Louisville (KY); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement

Health insurance

Life and disability coverage

Paid time off

Flexible scheduling

401(k) match

Daily pay

Employee discounts

Professional development

Casual dress code

Free gym access

Free tanning

Free wellness spa

Descripción de la vacante

Glow Brands seeks a friendly Member Services Representative to deliver a superior member experience at our Louisville gym location. You will be the first contact for members and guests, ensuring a welcoming atmosphere and professional service.

Greet and check in members, sign up new members, guide tours, update accounts, and answer questions promptly. Maintain front desk operations and club cleanliness; expect a 5-day week with a 40–45 hour schedule depending on status.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Excellent customer service skills; interact professionally with members and coworkers.
• Strong listener with empathy and problem-solving.
• Diplomacy in all interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsabilidades

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, check in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate as needed.
• Maintain neatness and cleanliness of the club.
• Work five days per week, ~40–45 hours depending on status.

Conocimientos

Customer service

Communication

Positive attitude

Punctuality

Reliability

Active listening

Empathy

Educación

High School diploma/GED

Descripción del empleo

Glow Brands seeks a friendly Member Services Representative to deliver a superior member experience at our Louisville gym location. You will be the first contact for members and guests, ensuring a welcoming atmosphere and professional service.

Greet and check in members, sign up new members, guide tours, update accounts, and answer questions promptly. Maintain front desk operations and club cleanliness; expect a 5-day week with a 40–45 hour schedule depending on status.