Member Experience Specialist

Fitness Ventures (Crunch Fitness); Louisville (KY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Louisville, KY is seeking a friendly and professional Member Services Representative to be the welcoming face of the club and deliver exceptional customer service to members and guests.

You will greet members, process check-ins, promote programs, handle front desk duties, and assist with retail and administrative tasks to improve member engagement and satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience working with children preferred.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Promote and sell retail products and club services to members and guests.
• Maintain a clean, organized front desk and work area.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Strong interpersonal, communication, &

Education

High school diploma or GED

Job description

Fitness Ventures LLC in Louisville, KY is seeking a friendly and professional Member Services Representative to be the welcoming face of the club and deliver exceptional customer service to members and guests.

You will greet members, process check-ins, promote programs, handle front desk duties, and assist with retail and administrative tasks to improve member engagement and satisfaction.