Front Desk & Member Services Specialist

Planet Fitness - Midwest Management Group; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company in Florence, Kentucky, is seeking a Member Services Representative to provide exceptional customer service and ensure a positive member experience. Responsibilities include handling front desk duties, assisting with member inquiries, and maintaining cleanliness in the club. The ideal candidate has a background in customer service, a passion for fitness, and is at least 18 years old.

Qualifications

• Preferably have a customer service background.
• Must be punctual and reliable.
• Must be at least 18 years of age.

Responsibilities

• Create a positive member experience by providing excellent customer service.
• Handle all front desk related activities including answering phones and checking members in.
• Respond to member questions and concerns professionally.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Education

High School diploma/GED equivalent

Job description

A leading fitness company in Florence, Kentucky, is seeking a Member Services Representative to provide exceptional customer service and ensure a positive member experience. Responsibilities include handling front desk duties, assisting with member inquiries, and maintaining cleanliness in the club. The ideal candidate has a background in customer service, a passion for fitness, and is at least 18 years old.