Member Experience Specialist - Front Desk & Tours

Planet Fitness - Midwest Management Group; Newport (KY); On-site; USD 27,000 - 36,000; Full time

Job summary

A leading fitness company in Newport, KY, is seeking a Member Services Representative to create a positive member experience through exceptional customer service. The role requires handling front desk activities, greeting members, and maintaining club cleanliness. Ideal candidates are reliable, have a passion for fitness, and possess strong customer service skills. This is a full-time position with physical demands including standing, walking, and occasional lifting.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Facilitate updates to member accounts.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Upbeat and positive attitude

Strong listening skills

Education

High School diploma/GED equivalent

Job description

A leading fitness company in Newport, KY, is seeking a Member Services Representative to create a positive member experience through exceptional customer service. The role requires handling front desk activities, greeting members, and maintaining club cleanliness. Ideal candidates are reliable, have a passion for fitness, and possess strong customer service skills. This is a full-time position with physical demands including standing, walking, and occasional lifting.