Member Experience Specialist - Gym Front Desk

Planet Fitness Franchising, LLC; Allentown (Lehigh County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness gym chain is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, managing front desk activities, answering queries, and maintaining club cleanliness. Candidates must have a high school diploma, a passion for fitness, customer service experience, and CPR certification. Join a team that values positivity and reliability in a dynamic environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving ability.
• Demonstrate diplomacy in interactions.
• CPR certification required.
• Must be 18 years of age or older.

Responsibilities

• Greet gym members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and facilitate tours.
• Respond to members' questions and concerns timely.
• Assist in maintaining cleanliness of the club.

Skills

Customer service

Problem-solving

Teamwork

Education

High School diploma/GED equivalent

Job description

A leading fitness gym chain is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, managing front desk activities, answering queries, and maintaining club cleanliness. Candidates must have a high school diploma, a passion for fitness, customer service experience, and CPR certification. Join a team that values positivity and reliability in a dynamic environment.