Member Services & Front Desk Specialist

Planet Fitness; Tampa (FL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members and guests, handling front desk tasks, answering inquiries, and assisting in maintaining a clean environment. Candidates should have a passion for fitness, strong customer service skills, and a high school diploma. This role involves standing and walking for extended periods and may require lifting up to 50 lbs.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including check-ins and tours.
• Answer phones and assist callers with questions.
• Facilitate updates to member accounts.
• Respond to member questions and concerns.
• Assist in maintaining the club's cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Punctuality and reliability

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members and guests, handling front desk tasks, answering inquiries, and assisting in maintaining a clean environment. Candidates should have a passion for fitness, strong customer service skills, and a high school diploma. This role involves standing and walking for extended periods and may require lifting up to 50 lbs.