Member Services Assistant

University of Richmond; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

University of Richmond’s Weinstein Recreation Center is seeking a part-time Member Services Assistant to provide excellent customer service, assist with locker assignments, and enroll members in programs using the Fusion system. The role includes processing guest transactions, managing equipment check-out, and supporting court reservations.

The position requires flexible availability, CPR/AED certification within 30 days, and a commitment to inclusive service for students, faculty, and staff.

Qualifications

• Excellent customer service skills.
• Prior cash handling experience preferred.
• Ability to read, interpret and enforce policies and procedures.
• Dependable and able to work a flexible schedule.
• CPR/AED certification required within 30 days of employment.

Responsibilities

• Greet visitors and members; provide information and directions.
• Provide locker assignments and manage equipment check-out.
• Enroll members in programs using the Fusion system and register for services.
• Process guest fee transactions accurately (cash/check).
• Maintain clean and organized work areas and equipment inventory.
• Assist with racquetball and squash court reservations and scheduling.

Skills

Customer service

Cash handling

Policy enforcement

Flexible schedule

CPR/AED certification

Tools

Fusion software

FusionGo app

Member portal

Job description

Job Description

The University of Richmond Weinstein Recreation Center is Hiring!

JOB SUMMARY: Assistants are responsible for Weinstein Center Member Services operationsduring assigned shifts. Primary responsibilities include providing excellent customer service andinformation to all Weinstein Center members. Provide locker assignments, distributeand collect informal recreation equipment, and register members for programs, classes, services, or trips. Enroll members in the Fusion software system.

SPECIFIC DUTIES:

• Greets all visitors and members. Directs individuals as needed.
• Provides current program and schedule information to members by phone and in person. Answers questions and distributes printed materials as needed.
• Assist members in creating account access to the FusionGo app and member portal.
• Ensures eligibility policies are enforced. Enrolls members in the Fusion system.
• Utilizing the Fusion software, enrolls members in various programs or services
• Provides accurate membership information to prospective members
• Distributes informal recreation equipment following all check-out procedures
• Documents and stores all Lost & Found items
• Documents and assigns lockers and locks for all locker rooms inside the Weinstein Center
• Responsible for daily racquetball and squash court reservations.
• Processed all guest fee transactions, including cash and check payments
• Maintains a clean and organized work environment
• Communicates with the On-duty Facility Manager as needed
• Serves as a first responder in the event of an emergency in the Weinstein Center
• Attends all scheduled training and monthly meetings. Follows all emergency procedures in compliance with the risk management plan. Complies with all Recreation employee guidelines.
• Provides a welcoming and inclusive environment for all patrons in Health & Well-being facilities, programs, and communications while providing a commitment to work effectively with students, faculty, and staff from diverse backgrounds

QUALIFICATIONS:

• Excellent customer service skills
• Prior experience with cash handling is preferred
• Ability to read, interpret, and enforce policies and procedures
• Dependable and able to work a flexible schedule
• Current CPR/AED certification required within 30 days of employment

SCHEDULE: Varies, less than 20 hours per week

SALARY: $15.00 per hour