PT Operations Assistant

The Centers, Inc.; Cleveland (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

CENTERS, LLC is seeking a student assistant for the University of Recreation & Wellbeing in Cleveland. You will greet visitors, inform patrons about programs, and help keep the recreation facilities clean and safe. The role involves tours, policy communication, and collaborative support with staff.

Active enrollment at Cleveland State University is required. The position emphasizes customer service, multitasking, and adherence to safety procedures within a university recreation environment.

Qualifications

• Must be actively seeking a degree at Cleveland State University.
• Ability and willingness to enforce policies and handle conflict.
• Strong customer service skills and basic knowledge of computer skills.
• Ability to handle several tasks at once with frequent interruption.
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross.

Responsibilities

• Greet all members and guests and verify proper identification.
• Communicate and enforce policies and procedures to patrons.
• Provide tours to current and prospective members of the Recreation Center.
• Maintain cleanliness of the facility including lobby, fitness spaces, equipment, and restrooms.
• Understand and demonstrate competencies in the Emergency Action Plan.
• Assist with administrative tasks and other duties as assigned.

Skills

Front desk/customer service

Policy enforcement

Conflict resolution

Multi-tasking

CPR/AED/FA certification

Education

Active enrollment at Cleveland State University

Tools

CPR/AED/FA Certification

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority.

View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits.

Responsibilities

Primary Responsibilities:

[To perform this job successfully, an individual must be able to perform primary and administrative responsibilities satisfactorily.]

• Greet all members and guests who enter the facility, ensuring proper identification is used. Communicate and enforce all policies and procedures to patrons in regards to access control, sales, and registrations.
• Be knowledgeable about programs and services offered by University of Recreation & Wellbeing in order to communicate all policies and procedures to patrons and guests and answer questions they may have about our facility, memberships, or programs and services.
• Provide tours to current and prospective members of the Recreation Center.
• Continually monitor and maintain cleanliness of entire facility, including, but not limited to, lobby, fitness spaces, equipment, locker rooms, and restrooms.
• Understand and demonstrate competencies in department Emergency Action Plan.
• Ensure facility laundry is completed throughout the day.
• Keep a clean and presentable workspace.
• Represent University of Recreation & Wellbeing at all times.
• Assist the Operations Supervisor/Professional Staff with tasks as requested.
• Other duties as assigned.

Financial

• Ability to handle and count money while reconciling money drawer.
• Take payments for guest passes and single-use towel services.

Equipment Issue

• Reserve racquetball and squash courts for patrons.
• Issue equipment through Rec Automation.
• Complete inventory checklists and communicate to the supervisor when equipment is not returned.
• Properly enter student and guest information into database.
• Document all access control and system issues.
• Relay pop-up messages to members and troubleshoot accordingly.

Administrative Responsibilities

• Attend staff meetings and trainings hosted by University of Recreation & Wellbeing.
• File all forms in the appropriate areas at the end of each shift.
• Check email on a regular basis for communication amongst Operations staff.
• Monitor the intranet for announcements and resolution of issues affecting Operations staff.
• Maintain lost and found database documenting items found within the Recreation Center and inquiries from patrons regarding lost items.
• Other duties as assigned.

Qualifications

• Must be actively seeking a degree at Cleveland State University
• Ability and willingness to enforce policies and handle conflict
• Strong customer service skills and basic knowledge of computer skills
• Ability to handle several tasks at once with frequent interruption
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross

Work Environment and Physical Demands

Work Environment

• Office environment/fitness center environment
• Moderate to loud noise

Physical Demands

• Standing or walking
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Occasional bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.