Business Services Assistant (Student Wage)

The University of Virginia's College at Wise; United States; On-site; USD 16,479 - 23,470; Part time

Job summary

The University of Virginia's College at Wise seeks customer service representatives for the Intramural-Recreational Sports department. Ideal candidates are current UVA students dedicated to providing excellent service and maintaining professionalism.

This role involves selling memberships, addressing inquiries, and assisting with department initiatives. Compensation starts at $14.50 hourly, with anticipated weekly hours of 5-15. A respectful environment is promoted.

Qualifications

• Promote great customer service in a respectful environment.
• Successful completion of department training is required.
• Attend regularly scheduled staff meetings.

Responsibilities

• Serve as a primary customer service representative.
• Provide excellent customer service to UVA students and guests.
• Sell recreation memberships and services.

Skills

Customer service promotion

Communication

Problem resolution

Education

Current UVA student

Job description

Team Members Responsibility

Establish a positive rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility.

Promote Exceptional Customer Service to create a positive environment for members and guests.

Take Initiative, be proactive, and be confident in decision making.

Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident.

Maintain a Standard of Excellence in professionalism and cleanliness.

Serve as a key link between Members and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.

Area Specific Responsibilities

• Serve as a primary customer service representative for the department of Intramural-Recreational Sports.
• Provide excellent customer service to UVA students, faculty, staff, dependents, and guests of the University.
• Sell recreation memberships, programs, and other services, taking payment for services, and answering the telephone and walk in inquiries.
• Resolve issues in a friendly and efficient manner.
• Prepare reports including financial accountability, payroll deduction, membership retention, program registrations and other service reports.
• Support department initiatives and special events.

Requirements / Qualifications

• Promote great customer service in a respectful environment.
• Successful completion of department training.
• Attend regularly scheduled attendant staff meetings and in-service sessions.
• Current UVA student (required).
• No prior experience necessary.
• Students available during Summer 2026 and are interested in continuing into the following academic year are preferred.

Location of Positions

• Aquatic & Fitness Center, Slaughter Recreation Center, Mem Gym, North Grounds Recreation Center.

Compensation and Hours

Anticipated Weekly Hours: 5-15

Compensation: $14.50 Hourly

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

Equal Opportunity and Disability Accommodation

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.