PT Operations Assistant

CENTERS, LLC; Highland Residence Park (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

CENTERS, LLC in Highland Residence Park is seeking a dedicated team member for guest relations and facility management. Responsibilities include greeting members, enforcing policies, providing tours, and maintaining cleanliness. Strong customer service skills and a willingness to handle conflict are essential. The ideal candidate will be required to attain CPR/AED/FA certification.

If you are committed to creating a welcoming environment and can manage multiple tasks efficiently, we invite you to apply.

Qualifications

• Ability and willingness to enforce policies and handle conflict.
• Strong customer service skills and basic knowledge of computer skills.
• Ability to handle several tasks at once with frequent interruption.

Responsibilities

• Greet members and guests, communicate policies.
• Provide tours to prospective members.
• Monitor cleanliness of the facility.
• Check equipment issue with Rec Automation.

Skills

Conflict resolution

Customer service skills

Basic computer skills

Education

CPR/AED/FA certification

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Responsibilities

Primary Responsibilities:

[To perform this job successfully, an individual must be able to perform primary and administrative responsibilities satisfactorily.]

• Greet all members and guests who enter the facility, ensuring proper identification is used. Communicate and enforce all policies and procedures to patrons in regards to access control, sales, and registrations.
• Be knowledgeable about programs and services offered by University of Recreation & Wellbeing to communicate all policies and procedures to patrons and guests and answer questions they may have about our facility, memberships, or programs and services.
• Provide tours to current and prospective members of the Recreation Center.
• Continually monitor and maintain cleanliness of entire facility, including, but not limited to, lobby, fitness spaces, equipment, locker rooms, and restrooms.
• Understand and demonstrate competencies in department Emergency Action Plan.
• Ensure facility laundry is completed throughout the day.
• Setup/Breakdown for rentals and special events.
• Other duties as assigned.

Equipment Issue:

• Issue equipment through Rec Automation.
• Properly check patron, member, and student access through Rec Automation.
• Document all access control and system issues.
• Relay pop-up messages to members and troubleshoot accordingly.

Administrative Responsibilities:

• Attend staff meetings and trainings hosted by University of Recreation & Wellbeing.
• Check email on a regular basis for communication amongst Operations staff.
• Maintain lost and found database documenting items found within the Recreation Center and inquiries from patrons regarding lost items.

Qualifications

• Ability and willingness to enforce policies and handle conflict.
• Strong customer service skills and basic knowledge of computer skills.
• Ability to handle several tasks at once with frequent interruption.
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross.

Work Environment and Physical Demands

Work Environment:

• Office environment/fitness center environment.
• Moderate to loud noise.

Physical Demands:

• Standing or walking.
• Repetitive wrist, hand, or finger movement (while operating computer equipment).
• Occasional bending, stooping.
• Eye-hand coordination (keyboard typing).
• Hearing and talking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.