Member Services Assistant

University of Richmond; Richmond (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

University of Richmond Weinstein Recreation Center is hiring an Assistant for Member Services. You will greet visitors, provide information, enroll members in Fusion, and support daily operations with a focus on friendly, inclusive service.

Weekly hours are under 20; duties include locker assignments, cash handling, and assisting with program registrations. CPR/AED certification must be obtained within 30 days of hire; you will work closely with students, faculty, and staff.

Qualifications

• Excellent customer service skills.
• Prior cash handling experience preferred.
• Ability to read, interpret, and enforce policies and procedures.
• Dependable and able to work a flexible schedule.
• Current CPR/AED certification required within 30 days of employment.

Responsibilities

• Greet all visitors and members.
• Provide current program and schedule information to members by phone and in person.
• Assist members with creating FusionGo app and member portal access.
• Enroll members in the Fusion system and register for programs or services.
• Process guest fee transactions and maintain accurate records.
• Maintain a clean and organized work environment and assist with daily facility operations.

Skills

Customer service

Cash handling

Policy enforcement

Flexible schedule

CPR/AED certified

Job description

Job DescriptionThe University of Richmond Weinstein Recreation Center is Hiring!

JOB SUMMARY:

Assistants are responsible for Weinstein Center Member Services operations during assigned shifts. Primary responsibilities include providing excellent customer service and information to all Weinstein Center members.

• Provide locker assignments, distribute and collect informal recreation equipment, and register members for programs, classes, services, or trips.
• Enroll members in the Fusion software system.

SPECIFIC DUTIES:

• Greets all visitors and members.
• Directs individuals as needed.
• Provides current program and schedule information to members by phone and in person.
• Answers questions and distributes printed materials as needed.
• Assist members in creating account access to the FusionGo app and member portal.
• Ensures eligibility policies are enforced.
• Enrolls members in the Fusion system.
• Utilizing the Fusion software, enrolls members in various programs or services.
• Provides accurate membership information to prospective members.
• Distributes informal recreation equipment following all check-out procedures.
• Documents and stores all Lost & Found items.
• Documents and assigns lockers and locks for all locker rooms inside the Weinstein Center.
• Responsible for daily racquetball and squash court reservations.
• Processed all guest fee transactions, including cash and check payments.
• Maintains a clean and organized work environment.
• Communicates with the On-duty Facility Manager as needed.
• Serves as a first responder in the event of an emergency in the Weinstein Center.
• Attends all scheduled training and monthly meetings.
• Follows all emergency procedures in compliance with the risk management plan.
• Complies with all Recreation employee guidelines.
• Provides a welcoming and inclusive environment for all patrons in Health & Well-being facilities, programs, and communications while providing a commitment to work effectively with students, faculty, and staff from diverse backgrounds.

QUALIFICATIONS:

• Excellent customer service skills
• Prior experience with cash handling is preferred
• Ability to read, interpret, and enforce policies and procedures
• Dependable and able to work a flexible schedule
• Current CPR/AED certification required within 30 days of employment

SCHEDULE:

Varies, less than 20 hours per week

SALARY:

$15.00 per hour