Member Services Assistant

UR University of Richmond; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

The University of Richmond Weinstein Recreation Center is seeking a part-time Member Services Assistant to provide excellent customer service and information to members. You will handle locker assignments, equipment check-out, and enroll members in programs using the Fusion system.

This role supports daily operations, hands-on member assistance, and cash handling, with CPR/AED certification required within 30 days of hire.

Qualifications

• Excellent customer service skills.
• Prior experience with cash handling is preferred.
• Ability to read, interpret, and enforce policies and procedures.
• Dependable and able to work a flexible schedule.
• Current CPR/AED certification required within 30 days of employment.

Responsibilities

• Greet all visitors and members.
• Provide current program and schedule information to members by phone and in person.
• Assist members with locker assignments and equipment check-out.
• Enroll members in the Fusion software system and various programs or services.
• Process guest fee transactions (cash/check) and maintain a clean work area.
• Serve as a first responder in the event of an emergency in the Weinstein Center.
• Attend trainings and meetings as scheduled.

Skills

Customer service

Cash handling

Policy understanding

Dependable

Flexible schedule

Education

CPR/AED certification

Job description

Job Description The University of Richmond Weinstein Recreation Center is Hiring!

JOB SUMMARY

Assistants are responsible for Weinstein Center Member Services operations during assigned shifts. Primary responsibilities include providing excellent customer service and information to all Weinstein Center members. Provide locker assignments, distribute and collect informal recreation equipment, and register members for programs, classes, services, or trips. Enroll members in the Fusion software system.

SPECIFIC DUTIES

• Greets all visitors and members.
• Directs individuals as needed.
• Provides current program and schedule information to members by phone and in person.
• Answers questions and distributes printed materials as needed.
• Assist members in creating account access to the FusionGo app and member portal.
• Ensures eligibility policies are enforced.
• Enrolls members in the Fusion system.
• Utilizing the Fusion software, enrolls members in various programs or services
• Provides accurate membership information to prospective members
• Distributes informal recreation equipment following all check-out procedures
• Documents and stores all Lost & Found items
• Documents and assigns lockers and locks for all locker rooms inside the Weinstein Center
• Responsible for daily racquetball and squash court reservations.
• Processed all guest fee transactions, including cash and check payments
• Maintains a clean and organized work environment
• Communicates with the On-duty Facility Manager as needed
• Serves as a first responder in the event of an emergency in the Weinstein Center
• Attends all scheduled training and monthly meetings.
• Follows all emergency procedures in compliance with the risk management plan.
• Complies with all Recreation employee guidelines.
• Provides a welcoming and inclusive environment for all patrons in Health & Well-being facilities, programs, and communications while providing a commitment to work effectively with students, faculty, and staff from diverse backgrounds

QUALIFICATIONS

• Excellent customer service skills
• Prior experience with cash handling is preferred
• Ability to read, interpret, and enforce policies and procedures
• Dependable and able to work a flexible schedule
• Current CPR/AED certification required within 30 days of employment

SCHEDULE

Varies, less than 20 hours per week

SALARY

$15.00 per hour

Located just minutes from downtown Richmond, Virginia, the University of Richmond blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. The mission of the University of Richmond is to educate in an academically challenging, intellectually vibrant, and collaborative community dedicated to the holistic development of students and the production of scholarly and creative work. A Richmond education prepares students for lives of purpose, thoughtful inquiry, and responsible leadership in a diverse world. Our strategic priorities are academic excellence, belonging and community, access and affordability, well-being, and experiential learning and community engagement. These priorities, coupled with strong benefits, makes the University of Richmond an employer of choice in the Richmond area. UR is a private, highly selective, liberal arts university with a welcoming spirit that prizes diversity of experience and thought. With more than 60 undergraduate majors and an average undergraduate class size of 15 students, the University provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. The University of Richmond ranks number 30 among the nation’s best liberal arts colleges by US News and World Report, one of many accolades that showcases Richmond as a premiere place to grow professionally and personally.