Member Service Lead — Growth, Sales & Member Care

Members 1st Partnership; Red Lion (York County); Vor Ort; USD 23.000 - 33.000; Vollzeit

Zusammenfassung

Members 1st Partnership is seeking a Member Service Representative II to support branch operations and drive member satisfaction. You will assist with new accounts, deposits, loans, and service requests while ensuring compliance with credit union policies.

The role may take on leadership duties in the absence of a Branch Manager and requires 1–3 years of related experience and a high school diploma or equivalent. Strong communication, attention to detail, and sales awareness are essential.

Qualifikationen

• 1-3 years of related experience.
• High school diploma or equivalent.
• Excellent communication and customer service skills.

Aufgaben

• Support all aspects of branch operations and drive member satisfaction.
• Assist with new accounts, deposits, loans, and service inquiries.
• Ensure compliance with credit union policies and procedures.
• Promote lobby engagement and self-service options.
• Provide leadership coverage in the absence of the Branch Manager.

Kenntnisse

Excellent communication

Interpersonal skills

Attention to detail

Cash handling

Sales opportunities

Analytical thinking

Time management

Leadership ability

PC software knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Members 1st Partnership is seeking a Member Service Representative II to support branch operations and drive member satisfaction. You will assist with new accounts, deposits, loans, and service requests while ensuring compliance with credit union policies.

The role may take on leadership duties in the absence of a Branch Manager and requires 1–3 years of related experience and a high school diploma or equivalent. Strong communication, attention to detail, and sales awareness are essential.