Member Service Pro II — Growth, Balance & Impact

Members 1st Federal Credit Union; Palmyra (Lebanon County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Paid benefits

Professional advancement

Work-life balance

Job summary

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and service requests. The role emphasizes high member satisfaction, compliance, and growth through effective engagement with customers and team members.

Ideal candidates have 1–3 years of related experience, strong communication skills, and a familiarity with credit union products and procedures.

Qualifications

• 1-3 years of related experience.

Responsibilities

• Assist with branch operations and member onboarding for new accounts.
• Support deposits, loans, and service ratio while ensuring compliance.
• Provide leadership coverage in the absence of the Branch Manager and assist other departments as needed.

Skills

Communication skills

Attention to detail

Credit union products

Cash handling

Sales opportunities

Analytical skills

Time management

Leadership

PC software

Education

High school diploma

Job description

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and service requests. The role emphasizes high member satisfaction, compliance, and growth through effective engagement with customers and team members.

Ideal candidates have 1–3 years of related experience, strong communication skills, and a familiarity with credit union products and procedures.