Member Service Lead – Growth & Sales

Members 1st Partnership; Harrisburg (Dauphin County); On-site; USD 23,000 - 33,000; Full time

Job summary

Members 1st is seeking a Member Service Representative II to join our branch team in Harrisburg. You will support daily operations, assist members with new accounts, loans, and maintenance while promoting self-service options and building strong member relationships.

Ideal candidates bring 1–3 years of related experience, strong communication, attention to detail, and a proactive, sales‑oriented mindset within a credit union environment.

Qualifications

• 1-3 years of related experience.

Responsibilities

• Assist members with new accounts, lending, and account maintenance.
• Support branch growth of deposits, loans, and service ratio.
• Ensure compliance with credit union policies and procedures.
• Demonstrate consultative sales culture by guiding members to technology and self-service options.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Cash handling

Sales opportunity recognition

Analytical and problem-solving

Organizational and time management

Leadership ability

PC software familiarity

Education

High school diploma or equivalent

Job description

Members 1st is seeking a Member Service Representative II to join our branch team in Harrisburg. You will support daily operations, assist members with new accounts, loans, and maintenance while promoting self-service options and building strong member relationships.

Ideal candidates bring 1–3 years of related experience, strong communication, attention to detail, and a proactive, sales‑oriented mindset within a credit union environment.