Member Experience Specialist II

Members 1st Federal Credit Union; Harrisburg (Dauphin County); In loco; USD 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist with new accounts, lending, and deposits. The role focuses on delivering high member satisfaction while maintaining compliance and promoting self-service options.

You will help drive branch growth, engage customers in-person, and may take on leadership duties when supervisors are unavailable. Excellent communication and problem-solving skills are essential.

Competenze

• 1-3 years of related experience.
• General education meets high school diploma standard.

Mansioni

• Support branch operations and help grow deposits, loans, and service ratio.
• Assist members with new accounts, lending, and account maintenance.
• Ensure compliance with credit union policies and procedures.
• Provide lobby engagement and potential branch leadership in manager's absence.

Conoscenze

Excellent communication and InterperS

Attention to detail

Credit union knowledge

Cash handling

Sales opportunity recognition

Analytical problem-solving

Time management

Leadership when needed

PC software familiarity

Formazione

General and business knowledge equivalent to a high school diploma

Descrizione del lavoro

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist with new accounts, lending, and deposits. The role focuses on delivering high member satisfaction while maintaining compliance and promoting self-service options.

You will help drive branch growth, engage customers in-person, and may take on leadership duties when supervisors are unavailable. Excellent communication and problem-solving skills are essential.